Find answers to some of the most common questions about shopping with Fales Furniture Co.
1. What products does Fales Furniture Co sell?
We offer a selection of modern lighting products, including LED table lamps, bedside lamps, spiral lamps, floor lamps, smart lamps, and decorative lighting designed for bedrooms, living rooms, offices,desks, and other spaces.
2. Where does Fales Furniture Co ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
3. How long does shipping take?
Orders generally take approximately 5–8 business days to arrive.
Our estimated timeframe includes:
- 2–3 business days for order processing
- 3–5 business days for transit after the order has shipped
Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
4. When will my order be processed?
Most orders are processed within 2–3 business days after the order is placed. Orders may take longer to process during holidays, promotions, or periods of unusually high order volume.
5. Will I receive tracking information?
Yes. When tracking information is available for your order, it will be provided so you can monitor the progress of your shipment.
6. What payment methods do you accept?
We accept several payment methods, including:
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- PayPal
- Visa
- Visa Electron
Available payment options are displayed during checkout.
7. What currency are your prices listed in?
Our prices and transactions are generally displayed in U.S. Dollars (USD).
8. Are payments secure?
Yes. Payments are processed through secure payment systems. We take reasonable measures to help protect your payment information during the checkout process.
9. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to correct your shipping address. Once an order has been processed or shipped, we may not be able to make changes.
10. What should I do if my order is delayed?
If your order has exceeded the estimated 5–8 business day delivery timeframe, please contact our customer support team. We will review the available shipping information and assist you with your order.
11. Do your lamps require assembly?
Assembly requirements vary by product. Product descriptions provide relevant information about installation or assembly where applicable. Some of our lamps are designed for quick or no-assembly setup.
12. Do your LED lamps require bulb replacement?
Many of our LED lamps feature built-in LED light sources, meaning a separate replaceable bulb is not required. Please check the individual product description for specific details.
13. Do your lamps have adjustable brightness?
Selected models offer adjustable brightness, dimming, or multiple lighting levels. Features vary by product, so please review the product description before purchasing.
14. Do your lamps have different colour temperatures?
Many of our LED lamps offer multiple colour temperatures, such as warm, natural, and cool white. Specific colour options and adjustment ranges vary by product.
15. How can I contact Fales Furniture Co?
You can contact us using the information below:
Fales Furniture Co
Phone: +16152489264
Email: support@nuvellalight@gmail.com
Address: 424 Broadway, Nashville, TN 37203, United States
We are happy to assist with questions about products, orders, payments, shipping, and other customer service inquiries.